Privacy Policy

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PRIVACY POLICY

TECHSMITH LLC
Website: techsmith.company
Effective Date: September 2, 2026
Last Updated: September 2, 2026

TECHSMITH LLC (“TECHSMITH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, obtaining a quote, or using our services.

This Privacy Policy explains how we may collect, use, disclose, and protect information obtained through techsmith.company and our related business communications.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with TECHSMITH LLC, we may collect information including:

Contact Information

• Name
• Email address
• Telephone number
• Company or organization name
• Business or service address
• Information submitted through contact, estimate, or quote forms

Project and Service Information

• Property or project location
• Requested services
• Building or project details
• Security, access control, surveillance, networking, low-voltage, or related system requirements
• Information, documents, photographs, drawings, or specifications you voluntarily provide to us

Website and Technical Information

When you visit our website, certain information may be collected automatically by our website hosting, analytics, security, or technology providers, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Approximate location derived from an IP address
• Date and time of visits
• Website interaction and usage information

2. HOW WE USE INFORMATION

TECHSMITH LLC may use information we collect to:

• Respond to inquiries and requests
• Prepare estimates, proposals, and quotes
• Schedule consultations or services
• Provide and manage contracted services
• Communicate regarding projects and service requests
• Provide customer support
• Maintain business and customer records
• Improve our website, services, and customer experience
• Protect our website, customers, employees, and business from fraud, abuse, unauthorized activity, and security threats
• Comply with applicable laws, regulations, legal proceedings, and contractual obligations

We may also use information for other legitimate business purposes that are reasonably related to the reason the information was provided.

3. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate properly, remember preferences, analyze website traffic, understand how visitors use the site, and improve website performance.

Third-party website, hosting, analytics, or technology providers may also use cookies or similar technologies in connection with services they provide to us.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

4. HOW WE SHARE INFORMATION

TECHSMITH LLC does not sell your personal information for money.

We may disclose information when reasonably necessary to:

• Website hosting, technology, analytics, communications, or service providers assisting our business
• Contractors, subcontractors, vendors, or suppliers involved in fulfilling a requested project or service
• Professional advisers such as accountants, attorneys, or insurers
• Government agencies, law enforcement, courts, or other parties when required by law
• Protect the rights, property, safety, or security of TECHSMITH LLC, our customers, employees, or others
• Complete a merger, acquisition, sale, restructuring, financing, or transfer involving all or part of our business

Service providers receiving information from us are expected to use it only as necessary to perform their services or as otherwise permitted by applicable law.

5. SECURITY AND PROJECT INFORMATION

Because TECHSMITH LLC may provide security, surveillance, access control, networking, communications, and other low-voltage services, customers may provide information concerning the layout, configuration, equipment, or security infrastructure of a property.

We recognize that this information may be sensitive. We take reasonable measures designed to protect customer and project information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, network, or storage system can be guaranteed to be completely secure.

6. DATA RETENTION

We may retain personal and project information for as long as reasonably necessary to:

• Provide requested services
• Maintain project and customer records
• Meet contractual obligations
• Resolve disputes
• Enforce agreements
• Maintain appropriate business records
• Satisfy legal, accounting, tax, insurance, or regulatory requirements

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of when appropriate.

7. TEXT MESSAGES AND COMMUNICATIONS

If you provide a telephone number, you may receive communications from TECHSMITH LLC regarding inquiries, estimates, appointments, projects, services, or other communications related to your relationship with us.

Where required by law, marketing or promotional text messages will be sent only with appropriate consent.

Consent to receive marketing text messages is not a condition of purchasing our services.

You may opt out of promotional text communications by replying STOP to an applicable message. Message and data rates may apply.

We do not sell or rent mobile telephone numbers or SMS consent information to third parties for their independent marketing purposes.

8. EMAIL COMMUNICATIONS

If you provide your email address, we may use it to respond to inquiries and communicate regarding estimates, projects, appointments, services, account matters, and other business-related matters.

If we send promotional email communications, you may unsubscribe using the instructions contained in those communications.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, platforms, or services.

TECHSMITH LLC is not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing personal information to them.

10. PAYMENT INFORMATION

If TECHSMITH LLC accepts online or electronic payments, payment information may be processed by third-party payment processors.

We may not directly receive or store complete payment card information when payments are processed through a third-party provider. Payment providers maintain their own privacy and security practices, and their policies may apply to information submitted through their systems.

11. CHILDREN’S PRIVACY

Our website and services are intended for adults, businesses, property owners, contractors, and organizations seeking our services.

We do not knowingly collect personal information from children under 13 through our website. If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights concerning your personal information, including the ability to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information regarding how personal information is used or disclosed
• Opt-out from certain communications or uses of information

Some requests may be subject to exceptions permitted by law, including information we are required to maintain for contractual, legal, security, accounting, or legitimate business purposes.

We may take reasonable steps to verify your identity before processing certain privacy requests.

13. DO NOT TRACK AND PRIVACY TECHNOLOGIES

Some browsers and devices provide privacy controls or “Do Not Track” signals. Because standards regarding these technologies may change, our website’s response may depend on the technologies and service providers being used.

Where legally required, we will endeavor to honor applicable privacy rights and recognized opt-out mechanisms.

14. CHANGES TO THIS PRIVACY POLICY

TECHSMITH LLC may update this Privacy Policy periodically to reflect changes to our website, business operations, technology, services, or legal requirements.

When changes are made, the “Last Updated” date at the top of this Privacy Policy will be revised.

Continued use of our website after an updated Privacy Policy becomes effective is subject to the updated policy to the extent permitted by law.

15. CONTACT TECHSMITH LLC

Questions, concerns, or privacy requests regarding this Privacy Policy or TECHSMITH LLC’s privacy practices may be submitted through the contact information provided on our website.

TECHSMITH LLC
Website: techsmith.company

Please include sufficient information for us to understand and respond to your request.

© 2026 TECHSMITH LLC. All Rights Reserved.